Privacy Policy

This Privacy Policy explains how HOLO collects, uses, and protects your personal information in accordance with South Africa’s Protection of Personal Information Act (POPIA). By using HOLO, you consent to the practices described here.

Information we collect

• Account details such as your name, email address, and password.
• Transaction data such as listings, orders, shipping addresses, and payment status. Card payments are handled by our payment providers; we do not store full card numbers.
• Usage data such as device, browser, and interaction information collected via cookies and similar technologies.

How we use your information

We use your information to provide and operate the marketplace, process transactions, prevent fraud, provide support, comply with legal obligations, and improve the Service. We process personal information only for lawful purposes and keep it no longer than necessary.

Sharing

We share information with other users only as needed to complete a transaction (for example, shipping details between buyer and seller), and with service providers such as payment processors and hosting providers. We do not sell your personal information.

Your rights

Under POPIA you may request access to, correction of, or deletion of your personal information, and you may object to certain processing. To exercise these rights, contact us using the details below.

Security & retention

We take reasonable technical and organizational measures to protect your information. No system is completely secure, so we cannot guarantee absolute security.

Contact

For privacy questions or to exercise your rights, contact our information officer at privacy@holotrader.co.za.